Terms & Conditions

1. The Service

Creative design services delivered by dedicated pods (Creative Directors, designers, specialists) allocated based on subscription tier. The company controls internal staffing and work assignment.

2. Slots, Not a Queue

Subscriptions include defined capacity slots: Core (1), Pro (2), Partner (4). Completed work frees slots for queued requests. The service features unlimited revisions while active, but is explicitly not "unlimited output." Fair use restrictions prohibit sharing across unrelated businesses or automation abuse. The service is not designed for mission-critical same-day deadlines.

3. Accounts

Users maintain login security and account responsibility. Single client/team usage is intended; credential sharing is prohibited. Users must provide accurate information and notify us immediately of unauthorized access.

4. Subscriptions, Billing, Renewal

Monthly/annual billing in advance through payment processors. Automatic renewal continues until cancelled. Upgrades take effect immediately (pro-rated); downgrades take effect at the next renewal. Thirty days' notice precedes any price changes.

5. Pausing and Cancellation

Monthly plans allow up to three consecutive pause months (no billing, no submissions). Cancellation is effective at the end of the billing period. Credits and referrals are void once paused or cancelled.

6. Refunds

A no-refunds policy applies post-charge. Exceptional cases (accidental signup, no service use) may qualify within 24 hours, at our sole discretion. No partial refunds are given for unused time or slots. Design dissatisfaction triggers revisions, not refunds.

7. Requests, Turnaround, Revisions

One to two business day turnaround (estimates, not guarantees). Unlimited revisions are included within the original brief scope. There is a seven-day review window for error reporting. Designs do not guarantee business results.

8. AI-Assisted Workflow

AI is integrated throughout production (backgrounds, variations, drafts) and QA. Human designers review all deliverables prior to delivery. AI serves as the "engine"; designers remain the "drivers." Confidential information is not used to train public models.

Brand marks. Where we create a logo or primary brand mark for you, the final mark is constructed by a human designer. We may use AI for exploration, references, and concept development, but the delivered mark is drawn and finished by a member of our team, not generated. This is not an AI-free workflow, it is a limit on how the final mark is produced. On request, we'll confirm which designer was responsible and how AI was used on that project.

9. Your Content and Responsibilities

Users retain rights to materials they provide and grant us a worldwide license for the purpose of delivering the service. Users confirm ownership/rights and indemnify us against infringement claims. Unlawful, infringing, or abusive requests are declined without consuming a slot.

10. Intellectual Property

Paid deliverables transfer full rights to users. Rights are suspended for unpaid or breached accounts. Pre-existing tools/templates are retained by Deer Designer; licensed third-party assets are sublicensed for final deliverable use only. Where the deliverable is a logo or primary brand mark, the human authorship described in Section 8 applies, so the rights we assign are rights that exist to be assigned.

Clearance. We don't conduct trademark searches or clearance opinions, and delivering a mark is not advice that it's available to register or use. Before you adopt a mark, have it cleared by a qualified professional in your jurisdiction.

11. Portfolio and Publicity

Deer Designer may showcase designs with client identification in marketing materials. Confidential information is excluded. Users may opt out at any time via email with no impact to their service.

12. Confidentiality

Non-public business information is handled confidentially, with access limited to necessary team members, and survives for five years after the end of the subscription.

13. Non-Solicitation

A twelve-month restriction applies on directly soliciting Deer Designer team members without written consent. Material breach allows immediate termination and legal remedies.

14. Suspension and Termination

Payment failures trigger a seven-day retry/suspension period. Material breach, acceptable-use violations, or solicitation enable termination. Files remain downloadable for ninety days post-termination, after which deletion proceeds.

15. Service Changes; Third-Party Tools

Service modifications are permitted with advance notice where feasible. Third-party integrations are subject to their own terms; Deer Designer assumes no responsibility for them.

16. Disclaimers

The service is provided "as is"; all warranties except those expressly stated are disclaimed. There are no guarantees of uninterrupted service, error-free delivery, or commercial results. Third-party content claims are possible despite our commitment to address issues.

17. Indemnity

Users agree to defend Deer Designer against third-party claims arising from user content, instructions, breaches, or unauthorized use of deliverables. We will notify users promptly and cooperate, while retaining counsel approval/settlement authority.

18. Limitation of Liability

There is no liability for indirect or consequential damages. Aggregate liability is capped at monthly fees paid (or $100 minimum). This does not exclude liability for negligence resulting in death, or for fraud.

19. Force Majeure

Neither party is liable for events beyond its reasonable control (disasters, government acts, network failures). Payment obligations are unaffected.

20. Privacy and Data Protection

Deer Designer LLC controls personal data. Our Privacy Policy details how we handle it; a Data Processing Agreement (DPA) is available upon request.

21. Changes to These Terms

Material changes will be notified at least fourteen days before implementation. Continued use of the service constitutes acceptance.

22. Governing Law and Disputes

Wyoming state law governs these terms; exclusive jurisdiction lies in Wyoming courts. Good-faith discussion is required before litigation. Consumer protections may vary by jurisdiction.

23. General

These Terms plus our Privacy Policy constitute the entire agreement. Unsigned clauses are not waived if unenforced. Users cannot assign these Terms without consent; Deer Designer may assign them through business transactions. An independent contractor relationship is established; no partnership or agency is created.

24. Contact

Questions can be directed to [email protected] or by mail to: 30 N Gould St Ste N, Sheridan, WY 82801.