Terms & Conditions

Welcome to deer designer

Thanks for choosing Deer Designer! These terms explain how our service works and what you can expect from us. The website is managed by Deer Designer Ltd. from its offices in the United Kingdom. If you’re accessing this site from outside the UK, it’s your responsibility to ensure you comply with local laws. If you don’t agree with these terms, please stop using the site.

Who we are

In these terms, “client”, “you”, and “your” refer to the person using this site. “We”, “our”, and “us” refer to Deer Designer. These terms apply to all interactions with our website and services.

Your subscription and payments

What you’re paying for

• You agree to pay the fees for the plan you select during registration
• Payments are charged based on your billing cycle
• If a payment fails, your account may be suspended, and access to your data and designs could be lost
• It’s your responsibility to ensure your payment information is accurate and up to date

Managing your subscription

You can manage your subscription—including cancellations, pauses, upgrades, and downgrades—through the billing portal in your account dashboard:

• Cancellations and pauses: These take effect immediately. Your account remains active until the end of the current billing period
• Changes: Plan changes are processed within two business days. Ensure you request changes at least two days before your next billing date to avoid issues

Important payment policies

• If your payment fails, we’ll attempt to charge your card three times. During this period, your account will be on hold, and no new design work will be started
• Subscribers who upgrade their plan must stay on the higher-tier plan for at least one full billing cycle before switching to a lower-tier plan. This ensures fair usage and prevents immediate downgrades after upgrading
• There is a minimum one-month commitment to a higher-tier plan before downgrades can be processed
• You can pause your monthly subscription for up to six months without charge. While paused, you can access your files but cannot submit new requests
• If you don’t reactivate within six months, your account may be canceled, and you’ll lose access to your files
• If your account is canceled or moved to the Pause Plan, any referral vouchers or credits will be canceled, as they apply only to active accounts
• It’s your responsibility to resolve payment issues promptly

Refund policy

• Refunds can be requested within 14 days of the initial charge for a new subscription
• If you signed up by mistake, you may request a refund within 24 hours of signing up
• If you cancel within 7 days and haven’t submitted at least two requests with actionable feedback, a refund may be issued minus the payment processor’s fee (e.g., Stripe)
• Refund requests may be denied if we determine there is evidence of fraud, refund abuse, or manipulative behavior
• Promotional offers, upgrades, or plan adjustments are non-refundable
• Clients who have previously used the service and are returning are not entitled to refunds, as they have already experienced the service

Your designs and content

Ownership and usage

• You own all completed designs created while your account is active and paid in full
• You’re responsible for ensuring any materials you provide for the designs are legally yours to use
• We’re not liable for any legal issues related to the materials you provide
• Licensed content provided as part of our service is for single-use only
• You cannot reuse, sell, or modify licensed content without permission
• If the licensed content comes from a third party, their terms also apply

Portfolio rights

We may showcase completed designs in our portfolio or marketing materials. Let us know in writing if you want to opt out.

Service delivery

What to expect

• We aim to deliver drafts and revisions within one or two business days
• Turnaround times may vary depending on the complexity of requests
• It’s your responsibility to review and approve files for errors before use

Service limitations

• Our service is designed for typical small business needs
• We don’t replace a full-time designer or agency
• We reserve the right to terminate accounts that abuse our services or violate our policies

Website usage

Cookies and tracking

We use cookies to improve your experience on our site. By using our site, you agree to our use of cookies in line with our privacy policy. Cookies help with functionality and ease of use. Some affiliate or advertising partners may also use cookies.

Content and intellectual property

• Unless stated otherwise, Deer Designer owns all intellectual property rights for content on the website
• You’re welcome to view or print content for personal use, but you cannot republish, sell, or redistribute it without permission
• Content on our site might include errors or outdated information
• We can update or change the materials at any time without notice, but we’re not obligated to do so

User comments

• We allow users to post comments on the site
• These comments reflect the views of the user, not Deer Designer
• We don’t pre-screen comments but reserve the right to remove anything inappropriate
• By posting, you confirm you have the right to do so and that your comments won’t violate any laws or third-party rights

Linking policies

• Certain organizations, like government agencies and search engines, can link to our site without prior approval
• Other groups may link to our site if the link isn’t misleading and doesn’t imply sponsorship or endorsement
• If you’d like to link to our site, send a request to hello@deerdesigner.com
• Approved links should use our name, the website address, or a suitable description
• Our logo cannot be used without a trademark license
• We’re not responsible for the content of any third-party sites linked to our website. Use them at your own risk

Legal stuff

Confidentiality

We keep your information confidential and only communicate with authorized individuals on your account.

Changes to terms

We may update these terms occasionally. Continued use of our site after changes means you accept the updated terms.

Governing law

These terms are governed by the laws of the United Kingdom.