UNLIMITED, REALLY? WHAT DOES THAT MEAN?
That’s correct. You can send in as many requests as you want. As soon as your dedicated designer finishes your request, you get an email to download the files and then they’ll get started on the next request.
WHAT HAPPENS AFTER I JOIN?
The first thing we do is set you up (getting your logo/brand assets so we can use in your designs). After that, whenever you need a graphic created or edited simply email us your design request.
DO YOU HAVE ANY CONTRACTS OR CANCELLATION FEES?
No. No contracts and no cancellation fees. You can cancel whenever you want. If you cancel, you will be billed for the current month, but you won’t be billed again.
CAN I ASK FOR ANYTHING DESIGN RELATED?
If you can explain your request in a simple email, we’ve got it covered. Have a look at the scope of our services here.
WHO OWNS THE DESIGN?
You do. They’re all yours. You can use all of your creatives from Deer Designer at any time and place, no matter what plan you choose. The only thing we can’t send you are any copyrighted items (usually fonts we’ve purchased).
WHAT KIND OF FILE FORMATS WILL I RECEIVE?
You will get your designs in PNG, JPG, or PDF. These file formats are ready to be used on your website, blog, social media right away. If you’d like the source file (PSD, AI, etc), just let us know as we’ll send them too.
HOW FAST WILL I GET MY DESIGNS?
Our goal is to deliver each request in 1 business day once the design task gets assigned to a graphic designer. If the request is not clear enough, your designer replies your email requesting more information. As soon as they have everything, the clock starts.
WHAT IF I NEED A DESIGN ON A WEEKEND OR A BANK HOLIDAY?
We work hard but we also play hard. Therefore, weekends and bank holidays are off the table. We always suggest that you plan in advance so you’ll have your designs beforehand.