Frequently Asked Questions

Get to know a little bit more about Deer Designer

Is it really for me?

We’re the best fit for entrepreneurs, small businesses, startups and content marketers. Some of our customers are also social media, events managers, churches, bloggers and coaches. If you have frequent graphic design needs, we will most likely be a match. If you’re serious about the looks of your company but don’t have the resources to have your designs done professionally, try us out.

How does it work?

When you sign up, we’ll make sure you’re a fit and assign a designer to you. Then, email your designer requesting what you need done. As soon as they’re done, you’ll get an email to download your files and use them as you wish. If you need revisions, just reply the email with your comments. It’s that simple!

What can I request?

If you can explain your request in an email, we’ll design it. Anything from image resizing, social media ads, business cards, flyers, blogs graphics, digital or print. Check this list of things we could do for you.

Can I ask for a logo?

Absolutely! Most of our clients are web/marketing agencies and we often create logos and brand guidelines for their clients.

How long does it take to get my designs?

Each design round takes at least 1 business day. Depending on the complexity it might take longer but as you work with your designer, they will learn your pace and you will learn to prioritise your requests. As soon as your designer gets your request, they will make sure they have everything to get started or you will get an email requesting more information. Once they have everything, the clock starts. Any requests received after 2PM GMT, during the weekend or on a UK bank holiday will be assigned on the next business day. Remember, you share your designer with other clients, so some days you’ll get more done, other days a bit less.

How many requests can I make?

As many as you want. Your designer will work daily on your design queue – one by one – and you can re-prioritise your requests as you wish. Bear in mind that your designer is only human. If constantly need a higher number of requests at the same time, we recommend you to sign up for a second account.

Can I use the designs anywhere?

Sure! You are free to use them however you decide. You own the finished artwork and you’ll receive it in JPG/PNG/PDF formats. We can even send you the Adobe files upon request. We might feature those designs in our portfolio from time to time, so let us know if anything is confidential.

Can I make changes if I’m not happy?

Absolutely! You can ask for as many revisions as you need. Each change is treated as a new request, so just reply back to your designer and they’ll work on it until you’re happy.

Do I have access to the layered files?

You sure do! From the moment we start working on a design request, as soon as the first update is sent to you, you’ll be able to access the Adobe layered files by going to the “design” folder of that ticket. If you make changes on the file, please make sure to send it back to us so we always have the latest updated file in case you need revisions in the future.

We work with Adobe Photoshop, Illustrator and InDesign only.

Do you design websites/landing pages?

Absolutely! We design landing pages, email newsletters, complete websites. 70% of our clients are Web Agencies so we design hundreds of websites for their clients on a weekly basis. We don’t do any code, though, just the designs.

Try it out!

Get a full refund in the first 14 days if you decide we’re not a fit