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Every plan gets the whole pod: a creative director, two senior designers, three to four production designers, client success, and access to specialists when the work needs them.

Every discipline is included too. Web, brand, motion, video, illustration, decks, print, no-code development. You’re choosing how much work moves at once, not which skills you’re allowed to use.

A slot is one piece of work actively in production.

One slot means one request being worked on at a time. The important part is when it frees up: as soon as the work comes back to you for review, the slot is released and the next request in your pipeline can start.

You’re not paying for capacity to sit in your inbox.

Revisions are unlimited, genuinely. Push back as many times as it takes.

Requests aren’t unlimited, because no honest service can promise unlimited output from a finite team. What you’re buying is capacity: one slot typically ships 15–20 tasks a month, two slots 30–40, and four slots 60–80.

We’d rather give you a useful number than a word that means nothing.

As many as you like. Your pipeline can hold everything you need, and you decide the order.

Your pod pulls from the top whenever a slot becomes available. Change your priorities, and the pipeline changes with them.

They wait in your pipeline without holding capacity.

If you have one slot, one request can be in production. The moment that request comes back for review, the slot opens and the next one starts.

Add more slots when you need more things moving at once.

Yes. Add capacity when things get busy and reduce it when they calm down.

Slots get cheaper as you add more, and you can change your capacity month to month.

Yes. Every slot gets one emergency swap per month. That interrupts the request currently in production and starts the urgent one instead.

Need same-day delivery on one task? Use Rush Lane. Need more capacity for a whole launch week? That’s what Overdrive is for.

Temporary capacity for weeks that aren’t normal weeks.

One Overdrive adds a slot for seven days. It costs $349 and needs three business days’ notice. Pro includes one per quarter and Partner includes two.

There’s a 30-day cooldown between activations, so it stays a pressure valve rather than becoming your real plan.

No. Plans are billed monthly or annually, but there’s no long-term contract locking you in.

You can pause or cancel from your account without sitting through a retention call first.

Yes. One click, no phone call, and we don’t charge you while you’re paused.

Monthly plans pause at the end of the current billing cycle. Annual plans move the renewal date forward, so you don’t lose time you’ve already paid for.

Give us two weeks’ notice and we’ll hold your exact pod for up to 90 days. Your brand library, request history and files stay where you left them.

Most everyday requests receive a first draft within 12–48 hours.

Pro gets priority turnaround. Partner gets guaranteed turnaround backed by credits if we miss it. Larger work, like a full website build or explainer video, is scoped and scheduled rather than squeezed into an unrealistic deadline.

No. A social graphic and a complete website aren’t the same job.

The first draft of an everyday asset usually lands within 12–48 hours. Larger or more complex requests take longer, and your pod will tell you upfront.

We don’t sell hours. Hours turn a creative subscription into a timesheet, and timesheets tell you very little about what actually got shipped.

We measure capacity through slots and output. One slot typically delivers 15–20 tasks a month, depending on complexity, brief clarity and feedback speed.

Annotate directly on the design in Buckboard or record a quick video showing us what needs to change.

Revisions take priority over new briefs inside your own pipeline. Unfinished work doesn’t sit behind something you submitted yesterday.

And yes, revisions are unlimited.

Any time. Drag requests into the order you want, and your pod will work from the top as slots become available.

If something is already in production, use an emergency swap when it genuinely needs to be interrupted.

It releases the slot.

The next request in your pipeline can start while you review the previous one, so a busy day or a decision-maker on holiday doesn’t waste the capacity you paid for.

You can have up to twice your slot count waiting for review at once.

After ten business days without a response, the request is automatically archived.

You can reopen it whenever you’re ready. It simply goes back into your pipeline instead of jumping ahead of active work.

No. The team works Monday to Friday.

We also close for Good Friday and take a one-week break at the end of December. Any closure that affects delivery will be communicated in advance.

Yes. That’s the whole model.

Your pod includes a creative director, two senior designers, three to four production designers and a client success manager. They’re named, visible in your account and assigned to your brands.

Specialists join when the work needs them, but your core pod and the context it has built stay intact.

Because one person can’t be brilliant at brand, web, illustration, motion, video, decks and production.

A pod gives you consistent people without limiting every request to one person’s skill set. The right person handles the work, while the rest of the team keeps the direction and quality consistent.

You don’t need to sort through portfolios or run interviews. We match your pod based on your brands, style and the kind of work you send us.

If the fit isn’t right, tell us. We’ll fix it.

You don’t have one designer. You have a pod. So the fix is usually smaller than you think.

First, we work out what’s actually wrong. “It’s not clicking” usually means one of two things: the person isn’t the right fit, or the creative direction was never pinned down properly. Swapping someone fixes the first and does nothing for the second.

If it is the person, we change that, not the whole team. Your brand memory stays intact and you don’t start again.

Your brand assets, guidelines, previous requests, feedback, and preferences live in your Brands library.

The same pod works across your account, senior designers keep the direction consistent, and the creative director reviews complex deliverables before they reach you.

The longer the pod works with you, the less you need to explain.

The rest of the pod keeps the work moving.

Your account doesn’t depend on one person being available, and nobody has to start from zero because the brand history and previous work are already shared across the team.

No. A full team working exclusively for one client would cost considerably more than the subscription.

Your pod works with a controlled number of accounts. Slots protect your capacity, and the team structure means quality and continuity don’t depend on one overworked person.

Not necessarily, and they don’t need to be.

We work in delivery rounds rather than live working hours. You submit the brief, follow the request in Buckboard and receive updates without needing your designer online at the same time as you.

Inside Buckboard.

Briefs, files, comments, annotations, videos, updates and deliveries stay attached to the request. Nobody has to search through email chains or wonder which Slack thread contains the latest feedback.

Yes. Your pod is visible in your account, and communication stays attached to the relevant request so everyone who needs the context can see it.

Your client success manager is there when something needs coordination, clarification, or a human conversation.

Yes, when a call is the right tool for the job.

Pro includes a monthly creative working session and Partner includes one weekly. For everyday briefs and feedback, Buckboard is usually faster and leaves a record the whole pod can use.

Yes. The Slack app gives you ticket visibility, status and delivery notifications, and lets you flag a request without leaving Slack.

It’s included with Pro and Partner and available as an add-on with Core.

One limitation: you can’t brief new work in Slack. Notifications out, work in. A request buried in a thread never becomes a tracked request.

Yes. Start with a sentence and Buckboard helps turn it into a brief your pod can work from.

Add the goal, copy, dimensions, references and anything you definitely don’t want. The clearer the brief, the faster the team can get to the useful part.

Yes. Record your screen directly inside Buckboard and show the team exactly what you mean.

Thirty seconds of pointing is often better than three paragraphs describing “the bit near the top on the left.”

Yes. Your plan covers the team, not individual seats.

Invite the people who need to submit requests, review work or follow progress. There are no per-user charges.

Anything in our scope, on any plan.

That includes web and landing pages, brand identity, motion graphics, video editing, illustration, presentations, print, email, social media, and no-code or low-code development.

Heavier work holds the slot longer. That’s the only difference.

Both.

Website design is included in every plan, as are no-code and low-code development using tools such as Webflow and Framer.

Yes. Logos, identity systems, brand guidelines, stationery and the rollout work that comes after the logo is approved.

Brand projects need more thinking than a social graphic, so they’ll usually hold the slot longer and may be scoped into stages.

Yes. Video and motion are included on every plan.

That covers work such as social edits, captions, transitions, animated graphics, explainers and other marketing content.

No. We design the content and you own the message.

Send the final copy in a document. We can help you spot obvious gaps or show you when the amount of copy doesn’t fit the format, but copywriting and content strategy need to come from you or your writer.

We create press-ready files, but we don’t physically print or ship them.

Your printer can send us their specifications, and we’ll prepare the files accordingly.

Yes, when platform access is part of an approved development request and the access can be provided safely.

For ordinary design requests, send the relevant copy, screenshots, assets or exports through Buckboard. Your pod will tell you if direct access is actually necessary.

Yes. We also work in Figma and Adobe Creative Cloud.

The right tool depends on the request and how your team needs to use the final files.

Yes. We work with brands around the world.

You provide the final copy and enough context for the designer to understand what it means. We don’t provide translation or linguistic review.

Absolutely. On every plan.

Each brand gets its own Brand Library, assets and guidelines, all inside the same account.

Whatever the work calls for: Canva, Figma and Adobe source files, plus PDF, PNG, JPG, SVG, MP4 and GIF exports.

Source files are included. We don’t hold them hostage behind an upgrade.

You do.

Once the work has been delivered and paid for, it’s yours to use. We may showcase selected work in our portfolio unless your agreement or NDA says otherwise.

Of course. That’s why we give you the source files.

If you make changes and expect the pod to work from the edited version later, upload it back to the request so nobody accidentally works from an older file.

Yes, if you provide the files and have the appropriate licence.

For anything we source, we’ll use assets permitted for the intended commercial use. If an asset needs to be purchased or licensed separately, we’ll tell you before using it.

Yes to all three, including your paperwork if needed.

Net 30 terms and PO numbers on invoices are available with Partner.

You can use them to share reference material when needed, but final work and request history live in Buckboard.

Keeping the working files in one place means the full pod has the right version and nothing disappears when someone leaves your team.

We don’t pretend taste can be guaranteed by a questionnaire.

We start with your brand, brief and references. Senior designers keep the direction consistent, the creative director reviews complex work, and you can request as many revisions as needed.

Then the advantage compounds: the pod remembers what you approve, what you reject and what “on-brand” means for you.

Yes. Really.

Keep revising until the work is right. Revisions hold a slot while they’re in production, just like any other active request, but there’s no arbitrary round limit and no awkward “revision three will cost extra” email.

Tell us plainly and show us why.

Use annotations, record a quick video and share references that demonstrate the direction you expected. We’ll work out whether the issue is execution, the brief or the creative direction, then fix the right thing.

Most design subscriptions sell an unlimited queue handled by whoever is available.

We sell visible capacity handled by a stable pod. You know how much can move at once, the same team learns your brands, senior people oversee the work, and specialists are already included when you need them.

Pods, not queues. That’s the difference.