Frequently Asked Questions

Common Questions

 Click on the questions below to expand answers

Is it really for me?

Do you:

  1. Have small design tasks?
  2. Ever wasted time trying to create graphics instead of growing your business?
  3. Think it’s an absurd to pay a lot of money to get a business card designed or an image resized?

If you replied YES to any of those questions, we’re a match! We are mainly for content marketers, start-ups and small businesses. If you require graphic design help, we are here for y9ou.

How does it work?

As soon as you sign up, we’ll create your profile and you’re all set. To request a design job you just have to:

  1. Email us your graphic design request
  2. We’ll work on them and send them all back to you
  3. Need any changes? Email us back with as many changes as you need.

It’s that simple!

What's a design request?

A design request is a graphic design task that can be easily explained via email. If you feel like you need a phone call, meeting, or advice or guidance on what to create for your business, Deer Designer may not be the best fit for you and your brand at this time.

It’s basically the creation of a new graphic design where you send us any images/text you want on it or take inspiration from. It could also be a change to a design that you already have.

What's included?

If you can explain the request in an email, we’re good to go. Larger, more complex tasks or projects are out of scope. Check out a list of them here.

Can I as for a logo?

We are not a replacement for a full-time designer if that’s what your business really needs. Original logos, animations, or complex tasks are out of scope. Oh, and we don’t do any coding either. We’ll let you know as soon as you send your request. Have a look at the whole list here.

When do I get my designs?

Our goal is to deliver each request in 1 business day once the design task gets assigned to a graphic designer. If the request is not clear enough, your designer reply your email requesting more information. As soon as they have everything, the clock starts!

Any requests received after 6pm GMT, during the weekend or on a UK bank holiday will be assigned on the next business day.

How many requests can I make?

As many as you want! Bear in mind that your designer is only human and they are limited to how many tasks they’ll be able to deliver per day. They will work your requests in the order they are received.

If you see the constant need of a higher number of requests at the same time, we highly recommend you to sign up for another account so a second designer can work on your requests too.

Can I use the designs anywhere?

Definitely! You own the finished artwork and you’ll receive it in JPG/PNG/PDF formats. We can even send you the Adobe files should you desire.

We might, though, feature those designs on our portfolio from time to time. Our work is all created from scratch and we don’t use any templates.

Can I make changes if I'm not happy with the designs?

You bet! As many changes as you need. Each change will be treated as a new design request and as you know, they are unlimited!

Just email us your amends and we’ll work on them until you’re happy.

How do I cancel my subscription?

We’d be really sad to see you go. Please email us at hello@deerdesigner.com and let’s have a quick chat about why you want to cancel. Most of the time we can solve your problems with a call or email.

But we realize Deer Designer is not for everyone, so if you must, simply tell us you really want to leave and we’ll not take any more payments from you.

Can a friend of mine use my account?

Your account is verified by your email address only. You can purchase additional users at the same rate you signed up with.

Our system was designed to be used by one person at a time. We have the right to terminate your subscription if we find out that you are sharing your account.

I need my designs in 1 hour. Can you do it?

We aim to be as fast as I can, but if you need something urgent we advise getting in touch with a freelancer. We have high standards for our output, so we would never sacrifice quality over speed.

If you’re with Deer Designer for a while and your designer is already used to your brand he might be able to quickly help you as a one-off.

SIGN UP NOW so we can start working on your designs

Get design help today!