Terms & Conditions

Welcome to Deer Designer

Thank you for choosing Deer Designer! These Terms and Conditions (“Terms”) are the agreement between Deer Designer Ltd. (“Deer Designer“, “we“, or “us“) and you (the “Client“, “you“, or “your“). By signing up for an account, submitting a design request, or otherwise using our website and services, you agree to these Terms. If you do not agree, please do not use Deer Designer’s services or website.

Who We Are: Deer Designer Ltd. operates an online graphic design service from our offices in the United Kingdom. If you access our site from outside the UK, you are responsible for compliance with any local laws. You must be at least 18 years old (or the legal age of contract in your jurisdiction) to use our services. If you are using Deer Designer on behalf of a company or organization, you represent that you have the authority to bind that organization to these Terms.

Updates to Terms: We may update or modify these Terms from time to time. When we do, we will post the revised Terms with a new “Last Updated” date. Changes take effect when posted. By continuing to use the service after an update, you accept the new Terms in their entirety. If you do not agree to the changes, you must stop using the service.

Privacy: Please review our Privacy Policy to understand how we collect and use your information. Our Privacy Policy is incorporated into these Terms by reference. By using our services, you consent to our use of your personal information as described in the Privacy Policy.

Service Overview and Scope

What We Do: Deer Designer provides subscription-based graphic design services for businesses and individuals. Our service allows you to submit design requests (for example, logos, marketing materials, illustrations, etc.), and our design team will create deliverables (design files) based on those requests. We offer unlimited revisions and multiple design requests while your subscription is active, but we typically work on one request at a time per subscription, delivering results in queue order. The scope of work we can produce depends on the complexity and volume of your requests and the plan you have subscribed to. We will use commercially reasonable efforts to deliver high-quality designs and to meet requested timelines, but we do not guarantee any specific amount of output or that we can meet very tight deadlines for every project.

Service Limitations: Deer Designer is designed to handle common graphic design needs for small to medium projects. We are not intended to replace a full-time in-house designer or a comprehensive agency for extremely large or highly time-sensitive projects. We will do our best to accommodate your priorities, but please do not rely on our service for mission-critical or very urgent projects with immovable deadlines. If you have a very time-sensitive request, we encourage you to plan ahead or discuss it with us in advance.

Modifications to Services: We reserve the right to modify, replace, or discontinue any part of the services or the website at any time, for any reason. We will try to give you advance notice of major changes when feasible, but this may not always be possible. We are not liable to you for any modification, suspension, or discontinuation of the services.

Accounts and Access

To use Deer Designer, you will need to create an account and subscribe to a plan. You agree to provide accurate, up-to-date contact and payment information when registering. You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. If you become aware of any unauthorized access or use of your account, you must notify us immediately. We may ask for additional information to verify your identity and ensure the security of your account.

Each subscription plan is meant to be used by a single client or team. You may not share your account credentials with unauthorized users or use one account for multiple individuals at different companies. We reserve the right to require each person using the service to have their own login and to limit sharing of accounts.

You are responsible for having the necessary equipment, software, and internet access to use our online platform. We are not responsible for any inability to access the service due to your own technical issues (such as internet outages, firewall blocks, or computer problems).

Subscription Plans, Fees, and Billing

Subscription Plans: Deer Designer operates on a subscription model. By subscribing, you agree to pay the recurring fees for the plan you select. Details of our plans and pricing are provided during your signup or in your account dashboard. All fees are charged in the currency and at the interval (e.g., monthly) you select when subscribing. All subscription fees are due in advance of service access – we must receive payment before we start working on your design requests.

Automatic Renewal: Your subscription will automatically renew at the end of each billing cycle (e.g., each month) unless you cancel or change it beforehand. You authorize Deer Designer to automatically charge your provided payment method (such as a credit card) for each renewal period until you cancel. We will charge the subscription fee and any applicable taxes at the start of each billing period without further notice. It is your responsibility to ensure your payment information is accurate and up to date at all times.

Taxes: All fees are listed exclusive of any applicable taxes (such as VAT or sales tax) unless stated otherwise. If any taxes are due on the services, you are responsible for paying them. We will collect taxes where we are legally required to do so.

Changes in Fees: We may change the pricing or fees for our plans. If we do, we will provide at least 5 days’ advance notice (for example, by email or a notice on our site) before new fees take effect. Fee changes will not apply retroactively; they will apply from your next billing cycle after the notice period. By continuing to use the service after a fee change, you agree to the new fees. Temporary promotions or discounts (such as a special offer) may not be separately notified, and they may be time-limited.

Subscription Management (Upgrades, Downgrades, Pausing, Cancellation)

Upgrading Your Plan: You may upgrade to a higher-tier plan at any time through your account dashboard or by contacting us. Upgrades usually take effect immediately or within two business days of your request. If you upgrade in the middle of a billing cycle, you will be charged a prorated amount or the full new plan rate as per our billing practices. Please note: If you upgrade to a higher plan, you agree to remain at that higher tier for at least one full billing cycle before downgrading. In other words, you cannot upgrade for extra services and then immediately downgrade just to take advantage of one month — a minimum one-month commitment on the higher plan is required.

Downgrading Your Plan: You can request to downgrade to a lower-tier plan, which will typically take effect at the start of your next billing cycle (we do not provide partial-period refunds for downgrades). Since upgrades require a one-cycle commitment, downgrades might be scheduled after that commitment is fulfilled. To avoid being charged at the higher rate for an additional cycle, make sure to request any downgrades at least a couple of working days before your next billing date. Downgrading may result in reduced service features or output speed, as per the plan details.

Pausing Your Subscription: We understand you might not need design work every month, so we allow you to pause your subscription temporarily. You can place your account on a “pause” (a temporary hold) through the account dashboard. A pause means you will not be billed during the pause period, and you will not be able to submit new design requests while paused. You will still have access to your account and design files during the pause. You may pause for up to three (3) consecutive months without losing your account or files. If you do not resume an active paid plan after three months of pausing, we reserve the right to consider your account canceled and terminate the subscription. If that happens, you may lose access to your design files and any stored data, so please make sure to resume your subscription or download your files before the pause period ends.

Cancellation by You: You can cancel your subscription at any time via the account dashboard. Cancellation means you will not be charged for further renewal periods. When you cancel, your account will remain active and you can continue to use the service until the end of the current paid billing period. After that, your account will be closed and you will lose access to our services and any designs or files stored on our platform. We strongly recommend that you download all deliverables and files prior to the end of your final billing period, as we cannot guarantee access to them once your subscription expires.

Effect of Pausing or Canceling on Credits/Referrals: If your account is on a paused plan or has been canceled, any referral vouchers, credits, or discounts associated with your account will be void. Such promotions are only valid for active, paying subscribers.

Important Payment Policies:

• Payment Failures: If we are unable to charge your payment method (e.g., your credit card is declined or expired), we will notify you and retry the charge up to three times. During this time, your account may be put on hold: we will temporarily suspend work on any new design requests until payment is completed. It is your responsibility to promptly update your billing information and settle any outstanding amounts. If payment cannot be completed after our attempts, we may suspend or terminate your account for non-payment. While your account is suspended for non-payment, you will not have access to new designs and may eventually lose access to existing files if the issue is not resolved.
• Late Payments: We do not generally extend credit for our services. All fees must be paid when due. We reserve the right to charge interest on overdue amounts as permitted by law, or to condition reactivation of a delinquent account on payment of all overdue fees. We also reserve the right to recover any collection costs (including legal fees) incurred in pursuing unpaid amounts.
• No Refund for Early Cancellation: If you cancel your subscription mid-cycle, you will not receive a refund for the remaining days in the cycle. You will retain access until the period ends as stated above, but we do not prorate or refund unused time.
• Recurring Billing Authorization: By providing a payment method, you authorize Deer Designer to charge the applicable subscription fees automatically as described above. This authorization remains in effect until you cancel, and we will not need further permission to bill you each cycle. If you have any billing questions or concerns, you must contact us as soon as possible to address them.

Refund Policy

No Refunds in General: Deer Designer maintains a no-refund policy for its subscription services. Once a billing period has been charged, that payment is final and non-refundable. This is because we allocate resources and begin work on your design requests in reliance on your subscription.

Exceptional Circumstances: We understand that mistakes can happen. If you believe you were charged in error or you accidentally signed up for a plan you didn’t want and you have not yet made any use of the service, you may contact us immediately (within 24 hours of the charge) to request a review. Any decision to provide a refund in such cases is at our sole discretion and may be subject to a processing fee (for example, we will not refund any non-recoverable payment processor fees). We emphasize that refunds are not guaranteed in these cases. Our aim is to be fair, but since we offer a free trial or ample information about our service before purchase (if applicable), you are expected to make an informed decision when subscribing.

No Partial Refunds: We do not provide refunds or credits for partial months of service, unused days, or downgrade differences. For example, if you downgrade or cancel, or simply didn’t submit any design requests for a period of time, you are not entitled to a refund for that unused time. It is your responsibility to utilize the service once payment is made.

Service Guarantee: While we strive to deliver quality work, purchasing our service is not a guarantee of specific results, and dissatisfaction with the output alone does not entitle you to a refund. We will, of course, work with you on revisions to get the design right within the scope of your subscription.

Ownership of Deliverables and Intellectual Property

Your Ownership of Final Designs: Subject to your compliance with these Terms and full payment of all fees, you will own all intellectual property rights in the final design deliverables that Deer Designer creates for you. In other words, the finished designs we deliver to you are your property to use for your business or personal needs as you see fit. If for some reason a design deliverable is not by default considered a “work made for hire” for you, we hereby assign to you all rights, title, and interest in that deliverable upon your payment for the service. This means you can use, reproduce, and modify the final designs without further permission from us, as long as your account was active and in good standing (fully paid) at the time of creation. Please note that if you have any outstanding payments or you breached the Terms at the time of creation, your rights to the deliverables may be suspended or void until the issue is resolved.

Licensed Content in Designs: Not everything in a design may be created from scratch. “Licensed Content” refers to any stock assets, such as stock photos, illustrations, icons, fonts, or templates, that we source from third-party providers or our own libraries and incorporate into your designs. Deer Designer either owns these components or has obtained the right to use and sublicense them. When we include such Licensed Content in your deliverable, we are sub-licensing it to you for use within that final design only. In general, all stock or pre-made assets we use are licensed for a single use as part of your specific design request.

What this means for you: you may use the completed design containing the Licensed Content freely, including in your marketing, on your website, in print, etc., as a unified deliverable. However, you cannot extract or reuse the Licensed Content by itself outside of the design it was provided in. For example, if we use a licensed stock photo in a brochure design for you, you can print and distribute the brochure, but you cannot take that stock photo out of the brochure and use it in a different project or template without obtaining your own license for it. You also agree not to resell, sublicense, or redistribute any Licensed Content on a standalone basis (you can’t take an asset we gave you and sell it or give it away as-is). If you need to use a particular stock asset in multiple projects, contact us or the original provider to purchase an appropriate license.

Third-Party License Terms: Some Licensed Content comes with its own license terms from the original provider (for example, we may use images from libraries like Unsplash, Pexels, Adobe Stock, or others). To the extent our design includes content licensed from a third party, you agree to comply with any such third-party licensing terms that apply to that content. We will not knowingly use any asset in your design that doesn’t allow the usage you need, but if there are specific limitations (for instance, an image only licensed for non-commercial use), we will inform you, and you must honor those limitations. If a third-party provider requires attribution for usage of an asset, you agree to provide that attribution if you publish the design. We will assist in providing the necessary info in such cases.

Our Portfolio Use: Please note that Deer Designer and our licensors retain ownership of all Licensed Content itself (the original stock assets) and any of our proprietary design resources. We simply give you the rights described above to use them as part of your design. We reserve the right to replace or withdraw particular Licensed Content if needed (for example, if a stock license is revoked) and in such cases will work with you to find a suitable alternative if it affects your design.

Client Content and Responsibilities: You are the owner of all materials, information, and content that you provide to us in order for us to perform the design work (your “Customer Content“). This includes, for example, any logos, text, images, or brand assets you supply. By submitting Customer Content to Deer Designer, you represent and warrant that you have all necessary rights and permissions to use that content and to allow us to use it for your design requests. You should only provide materials that you either own, or have obtained rights or licenses to use. You agree not to send us any content that is copyrighted, trademarked, or otherwise owned by a third party unless you have permission. Likewise, you should not send content that is obscene, defamatory, harassing, infringing, or illegal. We are not obligated to verify the ownership of materials you provide, so we operate on the assumption that you have the rights to everything you give us.

License to Use Your Content: When you provide Customer Content to us, you grant Deer Designer a license to use, reproduce, modify, and adapt that content as needed to complete your design requests. For example, if you send us your company logo to include in a design, you authorize us to copy and insert that logo into the designs, to make color or size adjustments, etc. This license is worldwide, non-exclusive, royalty-free, and only for the purpose of providing you our design services and operating your account. We will not use your content outside of providing services to you or as otherwise permitted by these Terms (for example, under Portfolio Rights below, unless you opt out).

Your Content Warranty and Indemnity: You are fully responsible for the content you provide. If any of your Customer Content breaches someone else’s intellectual property or privacy rights, or is illegal, you (not Deer Designer) will be liable for any consequences. You agree to indemnify and hold Deer Designer harmless from any claims or legal disputes arising from the materials you provided (this is further detailed in the Indemnification section below). Always ensure you have the proper rights before asking us to include something in a design.

Design Requests and Turnaround Time

Submitting Requests: All design requests should be submitted through the designated process (e.g., via our online request form or project board in your account). You are responsible for providing clear instructions, content, and expectations for each request. The quality and speed of our work largely depends on the information you give us. A well-prepared brief with specifics (desired dimensions, copy text, branding guidelines, examples of style, etc.) will help us deliver faster and with fewer revision rounds.

Turnaround Expectations: We aim to deliver an initial draft or revision within 1-2 business days for most requests. However, this is an estimate, not a guarantee. The actual turnaround time may vary based on the complexity of your request and our current queue of projects. Simpler tasks (like a quick business card edit or a simple graphic) might be delivered faster, sometimes even the next business day. More complex requests (like a multi-page brochure, custom illustration, or an extensive brand guide) will naturally take longer. If a request is particularly complex or large in scope, we will let you know and may break it into smaller tasks or deliver parts of it iteratively.

Revisions: We offer unlimited revisions within reason, and while your subscription is active. This means you can request changes or tweaks to a design until you are satisfied with the result. Revisions should stay within the scope of the original request. For example, if we designed a logo for you, a revision can be “please try a different font,” but a revision cannot be “actually, design a brochure instead of a logo” — that would be a new request. Each revision request will generally be treated like a new task in the queue and typically takes 1 business day to complete (depending on your selected plan and complexity of the work). We will do our best to address revision notes promptly. You agree to review deliverables and provide feedback in a timely manner to keep the project moving.

Your Review Responsibilities: While we strive for accuracy and quality, we cannot guarantee that every deliverable will be 100% error-free (for example, there could be a typo or a minor misalignment in a file). You are responsible for reviewing all deliverables we send you. Please check the designs carefully for any errors, omissions, or things that need correction. If you find any mistakes that we made (such as spelling errors in text we typed, or misapplication of your brand guidelines), let us know as soon as possible, and we will correct it as part of the service. We consider prompt correction of our errors to be part of the project. If you only bring up errors after a long delay (beyond 7 days), we may treat the changes as a new request at our discretion. In any case, we will try to help fix issues, but timely review is important.

No Guaranteed Outcomes: We do not guarantee specific outcomes like increased sales, customer engagement, or other business results from our design work. Our guarantee is to provide design services as described, not the performance of those designs in your marketplace.

Acceptable Use Policy

We want all clients to have a great experience with Deer Designer. By using our service, you agree to the following rules of acceptable use:

• Lawful Purposes Only: You may not use Deer Designer for any illegal or unauthorized purposes. This includes not requesting designs or materials that would violate any laws, regulations, or rights of others if created or used (for example, you cannot ask us to create something that infringes someone else’s copyright or trademark, or something defamatory or fraudulent). You also must not use our service to create content that is obscene, sexually explicit, harassing, hateful, or promotes violence or discrimination. We reserve the right to refuse any project request that we, in our sole discretion, deem to be inappropriate, illegal, or offensive.
• No Exploitation or Abuse: You may not abuse our services or our team. “Abuse” can include a range of behaviors, such as repeatedly making extremely unreasonable requests, harassing or insulting designers or staff, or deliberately misusing the unlimited service in a way that is egregiously beyond typical use. We have an “unlimited design” model, but it is subject to fair use – for instance, submitting dozens of new requests every day without allowing us time to complete them, or expecting dozens of complex designs in a single day, is not reasonable. We will communicate with you if we believe your usage is excessive or problematic, and work out a solution, but we reserve the right to protect our team from abusive workload or treatment.
• No Circumventing or Tampering: You agree not to attempt to interfere with or circumvent the proper workings of our platform. This means you will not try to access systems or data you are not authorized to access, will not attempt to reverse engineer or copy our software or processes for competitive purposes, and will not deploy any harmful technology (viruses, bots, etc.) on our site. Any attempt to hack, overload, or misuse our website or API is strictly prohibited.
• Single Client Use: The output we create for you is meant for your use (or your end client, if you are an agency using our service for client work – that’s permitted). You should not resell the Deer Designer service as if we were working for someone else outside your organization without permission. If you are an agency or using our designs for third parties, you remain our point of contact and responsible under these Terms.
• Core Values and Model: We expect our clients to act in good faith and align with basic standards of professionalism. We reserve the right to refuse service to anyone we determine is not a good fit for our service model or who violates the letter or spirit of these Terms. This could include, for example, someone repeatedly requesting designs for illicit businesses or someone trying to use our designs in a way that harms others. We also will not tolerate discrimination or hate use of our service: you cannot use Deer Designer to create content that would incite or promote discrimination or violence against any group (e.g., no racist, sexist, or otherwise bigoted designs). If we discover our service is being used in this way, we may terminate your account immediately.

If you violate any of the above acceptable use standards, we may suspend or terminate your account as described in the Termination section. It is important to use Deer Designer responsibly and respectfully.

Non-Solicitation of Deer Designer Team

When you work with Deer Designer, you may interact with our designers or other staff. You agree that during your subscription and for 12 months afterward, you will not attempt to solicit, hire, or engage any of Deer Designer’s employees or contractors for any work outside of Deer Designer. This means you should not approach our team members to work for you directly (either as freelancers or employees) or encourage them to leave our company for any reason. Our team is a valuable part of our service, and this non-solicitation agreement helps protect our business. Similarly, our designers and staff are contractually prohibited from taking on work from our clients outside of the Deer Designer platform, so any such offers would put them in breach of their agreement.

If you violate this non-solicitation clause (for example, if you hire one of our designers behind our back), it will be considered a material breach of these Terms. We reserve the right to terminate your services immediately and pursue legal remedies in such cases. This clause is not meant to restrict anyone’s general employment opportunities – it specifically targets attempts to poach staff that you became aware of through Deer Designer. If you happen to independently engage someone who is a former Deer Designer staff member after the 12-month period with no solicitation during the restricted period, that would not violate these Terms.

Use of AI in Design (AI Content Disclosure)

AI-Assisted Content: Deer Designer may use generative Artificial Intelligence tools or services to assist in the creation of design elements or content. For example, we might use an AI tool to generate a rough concept, suggest design variations, create copy suggestions, or produce royalty-free images or graphics that we then incorporate into your design. Any AI-generated content is reviewed and edited by our human design team to meet your requirements.

Opt-Out Option: We understand that some clients may prefer that no AI-generated content be used in their deliverables. If you do not want us to use AI tools for your design requests, you have the right to opt out. Simply notify us in writing (for example, via email or in your project request) that you do not want AI-generated content used in your projects. We will then ensure that your designs are created entirely by human designers without AI assistance.

Quality and Limitations of AI Content: If you do allow us to use AI in your projects, please be aware of the following: AI-generated content is provided “as is” and comes with certain limitations. While we will do our best to curate and edit any AI contributions, we cannot guarantee that AI-generated portions of a design are perfectly accurate, original, or free of third-party claims. For instance, AI tools may inadvertently produce results that resemble existing works or have factual inaccuracies in text. We make no warranties regarding the correctness, originality, or fitness of AI-generated content. You agree that any use of AI-generated elements is at your own risk.

Compliance with AI Provider Terms: If we use an AI service (such as OpenAI’s technology or any other third-party AI platform) to assist with your project, our use (and by extension, your use of the results) may be subject to that provider’s terms. For example, OpenAI requires end-users to comply with their terms of use if their content is utilized. By allowing AI content in your designs, you agree to comply with any relevant third-party terms for the AI tools used. We will inform you on request which AI services, if any, were used in creating your deliverable.

Privacy and AI: We will not input your confidential information (e.g., your unpublished product details or proprietary content) into a public AI tool without your consent. If we use AI, we will typically use it for generic tasks or with content that is not sensitive. Protecting your confidential information remains a priority (see Confidentiality section below).

In summary, our use of AI is meant to enhance efficiency and creativity, but it’s entirely up to you whether we use it on your projects. If you have any concerns about AI, just let us know and we will accommodate your preferences.

Confidentiality

Our commitment: We understand that in the course of providing design services, we may handle sensitive or confidential information about your business (for example, your marketing plans, product data, or upcoming campaign information). Deer Designer agrees to keep your confidential information private. We will only use your information for the purpose of delivering design services to you, and will not disclose it to outside parties without your permission. We limit internal access to your confidential materials strictly to the team members who need it to work on your projects. We also expect any contractors or employees to uphold these confidentiality obligations, and we will be responsible if any of them wrongfully disclose your confidential info.

“Confidential information” here includes any non-public information you provide us that a reasonable person would understand to be confidential, including but not limited to business strategies, financial data, customer lists, or any content you identify as confidential. It does not include information that is already public through no fault of ours, information we already had legitimately, or information obtained independently from other sources.

We will maintain these confidentiality obligations even after your subscription ends. Specifically, we agree to protect your confidential information for at least five (5) years after termination of our business relationship.

Your commitment: Likewise, any Deer Designer business information that we might share with you that is not public (for example, if we share a sneak peek of a new service feature, or internal process, or you have access to our platform which contains non-public info) should be considered Deer Designer’s confidential information. You agree not to disclose Deer Designer’s confidential information to others either. Generally, our interactions are straightforward – we likely won’t be sharing much with you that isn’t public, aside from communications and perhaps our design process – but just in case, this mutual confidentiality understanding helps protect both parties.

Portfolio and Publicity Rights

Showcasing Our Work: Deer Designer is proud of the work we do, and we reserve the right to showcase the designs we create for you in our portfolio, gallery, website, social media, or other marketing materials by default. For example, we might include a screenshot of a logo we designed for you in our online portfolio, or mention your company as a client. We will not share any of your confidential information as part of this, and we typically will only use the final deliverables (finished designs) and your brand name or logo in a respectful manner.

Client Name and Logo: Unless you tell us otherwise, you agree that we may disclose the fact that you are our client. We might use your company name and logo in lists of our clients (for instance, on our website or pitch decks), alongside other clients. This is a common practice to indicate the brands we’ve worked with. We will not misrepresent anything about the work we did for you — we will simply state that we provided services to you or show the work itself.

Opt-Out for Portfolio Use: We respect that some projects are private or sensitive. If you do not want us to feature your project or name publicly, you can opt out. To do so, please send us a written request (an email is fine) stating that you do not want your designs or name to be used in our portfolio or marketing. We will honor all such requests and refrain from using your designs publicly. If you’ve already been featured and prefer to be removed, let us know and we will take down the materials where feasible. Opting out of portfolio use will have no effect on our service delivery to you; it’s entirely your choice.

No Endorsement: Even if we showcase your brand or project, that does not mean you are endorsing Deer Designer or that we are claiming any affiliation beyond service provider-client relationship. Likewise, if you mention or display the designs we created for you, that doesn’t imply our endorsement of your company (unless we’ve separately agreed to something). It’s simply a designer-client portfolio display on our side.

Suspension and Termination

Suspension of Service: We may suspend your account or access to services immediately if we detect issues such as non-payment, violation of these Terms, or security concerns. Suspension means that we will temporarily stop working on your requests and you may be blocked from accessing your account or files until the issue is resolved. We will notify you of any suspension and the reason for it, with any steps you need to take to reinstate service (e.g., pay the overdue invoice, correct the violation, etc.). Suspension for non-payment or minor violations can be lifted once the cause is fixed. However, repeated issues or serious violations may lead to termination.

Termination by Deer Designer: We reserve the right to terminate your subscription and this agreement at our discretion if you materially breach these Terms or if we have another substantial reason. Reasons for termination by us include (but are not limited to) the following: (i) you violate the Acceptable Use Policy or engage in illegal or prohibited conduct; (ii) you fail to pay amounts due and do not cure that failure promptly; (iii) you attempt to solicit our staff in violation of the non-solicitation clause; or (iv) you otherwise abuse the service or act in a manner that is severely detrimental to our business or team. In most cases, we will try to warn you and work with you to resolve an issue before terminating. However, we reserve the right to terminate immediately without notice if the situation warrants (for example, an egregious misuse or fraud).

If Deer Designer terminates your account due to your breach of the Terms, you will not be entitled to any refund (and if any fees are unpaid, you remain responsible for them). We may also revoke your rights to use any previously delivered designs that have outstanding payments or that include Licensed Content (in particular, if your breach involves misuse of Licensed Content, the license we granted for that content will end). Essentially, a breach could put you in a position as if you never had rights to use the design, especially if the design itself was used improperly.

Termination by You: You are free to terminate (cancel) your subscription at any time as described in the Subscription Management section. If you terminate by canceling your subscription, these Terms (the agreement) will officially terminate at the end of your current billing period when your cancellation takes effect. You will no longer have access to the service after that point.

Effect of Termination: Upon termination (whether by you or by us), your right to use the Deer Designer service ends. We will close your account and you will no longer be able to log in or submit requests. Please make sure you have downloaded all design deliverables you might need before the termination effective date, because we cannot guarantee that we will retain your files thereafter. In fact, we typically delete or archive client design files shortly after an account is terminated (especially in the case of non-payment or misuse termination) to protect your information and manage storage. We are not obligated to store your files or content after termination, and we are not liable for any data loss once an account is closed.

Some sections of these Terms will survive termination. Any provisions that by their nature should continue to apply after termination will do so – for example, payment obligations (if you still owe us money, you still owe it), confidentiality commitments, ownership and license provisions (for designs already paid for), limitations of liability, indemnification, governing law, and so on, will remain in effect.

If your account was terminated and you believe it was wrongful or you have since remedied the issue, you can contact us to discuss. In some cases, we may allow a terminated client to rejoin under new Terms or conditions, but we reserve the right to refuse service to anyone who was terminated for cause.

Disclaimers of Warranties

Deer Designer provides its website and design services on an “as is” and “as available” basis. While we strive to be excellent, we do not make any specific promises or guarantees about the results or outcomes of our services beyond what is expressly stated in these Terms. For example, we do not guarantee that our designs will meet all your expectations or requirements (art and design are often subjective), that your experience will be completely error-free, or that the service will be uninterrupted at all times.

To the fullest extent permitted by law, we disclaim all warranties and representations, express or implied. This includes any implied warranties of merchantability (that our service is fit for selling or trade), fitness for a particular purpose (that our service will fulfill a specific need you have), title (that you owning the designs is guaranteed beyond the conditions we stated), and non-infringement (that the designs or assets will not infringe on someone else’s rights – though we do our best to avoid this, we can’t 100% guarantee it). Because our service involves creative work and sometimes third-party content, there is always a risk (however small) that a design might resemble something out there or that a stock asset’s provider challenges usage. We do not warrant that using the deliverables will not infringe any rights, though we commit to work with you to address any issue if it arises.

Any information or advice you obtain from us (for example, suggestions from our designers about what looks good) does not come with a warranty either. You use our service at your own risk and discretion.

Some jurisdictions do not allow the exclusion of certain warranties, so if you’re in such a jurisdiction, some of these exclusions may not apply to you. In such cases, our warranties are limited to the minimum permitted by law.

Limitation of Liability

No Indirect Damages: To the maximum extent permitted by law, Deer Designer will not be liable to you for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services or deliverables. This means we are not responsible for losses like lost profits or revenue, loss of business opportunities, loss of data, or damage to your reputation, etc., that might result from using (or not being able to use) our designs or services. For example, if a design we delivered has an error and it causes a printing re-run, or if our turnaround time caused you to miss an opportunity, or if our website being down for a day caused inconvenience – we are not liable for those kinds of indirect consequences.

Liability Cap: To the fullest extent allowed by law, in any case, our total liability to you for any claim arising from or related to these services is limited to the amount you paid us in the one month immediately prior to the event giving rise to the claim, or £50 (fifty British pounds), whichever is less. If you have an annual plan or had paid in advance, we’ll pro-rate that monthly for the purpose of this cap (for instance, if you paid £600 for a 6-month plan, that’s £100 per month). This limitation applies no matter what form of claim you bring (contract, tort, strict liability, etc.). Essentially, if something goes wrong on our end, the most we could owe you (at most) is a refund of one month’s fee. We set this limit because our pricing does not account for taking on unlimited risk for all the various ways your use of designs might impact your business; we are a small service provider and need to limit our exposure.

Exceptions: We do not exclude or limit liability for anything that cannot be excluded by law. In particular, we do not limit liability for personal injury or death resulting from our negligence, or for our fraud or fraudulent misrepresentation. Also, if any law specifically says we can’t limit a certain liability in a given context, then that specific limitation above won’t apply to you for that context.

You acknowledge that this limitation of liability is a fundamental part of the agreement between you and us, and that without it, the fees charged would have to be higher.

Indemnification

You agree to indemnify, defend, and hold harmless Deer Designer and its officers, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) that arise out of or relate to (a) your use of the service or deliverables, (b) any Customer Content you provide, (c) your violation of these Terms, or (d) your violation of any law or infringement of any third-party rights in connection with your use of our service.

To put it in plain terms: if a third party sues us or takes legal action against us because of something you did, you will take responsibility. For example, if you gave us an image to use in a design and it turns out you didn’t have the rights to that image and the rightful owner makes a claim, you agree to cover our costs and losses. Or, if you use a design we created in a misleading way and someone sues us for it, you protect us. This indemnity covers any breach of your promises in these Terms, including the warranties you made about having rights to the materials you provide, as well as any misuse of the deliverables.

We will notify you promptly of any such claim and will reasonably cooperate (at your expense) in the defense. You may conduct the defense if you wish, but we reserve the right to approve any counsel or settlement that involves an admission of fault or payment on Deer Designer’s part. We have the right to participate in the defense with our own counsel, at our own cost. If you fail to assume the defense when reasonably requested, we may do so and you will reimburse us. This indemnification obligation will survive the termination of your subscription or these Terms.

Third-Party Tools and Links

Our website or communications may contain links to third-party websites or incorporate third-party services (for example, a link to a stock asset library, or integration with a project management tool). Any third-party links are provided for convenience, and we do not endorse or have control over those websites or services. We are not responsible for the content, policies, or actions of third-party platforms that are not under our control. If you click on a link to another site, you’re doing so at your own risk and should read their terms and privacy policy.

If we integrate any third-party tools into our service (for example, an image editor, communication tool, or AI service), those tools are provided as-is from the respective providers. We are not liable for any issues attributable to third-party tools. Your use of those tools may also be subject to the third party’s terms of use.

Force Majeure

Deer Designer will not be liable for any delay or failure to perform our obligations (such as delivering designs or meeting turnaround times) if that delay or failure is caused by an extraordinary event beyond our reasonable control. This includes, but is not limited to, events such as: natural disasters (for example, earthquakes, floods, hurricanes), fires, epidemics or pandemics, acts of government or regulations, war or civil unrest, terrorism, labor strikes or disturbances (including those affecting third-party service providers), power outages or utility failures, internet or communication network failures, or any other force majeure event commonly understood as beyond the company’s control. If such an event occurs that affects our performance, we will not be considered in breach of these Terms during the period of disruption. We will make reasonable efforts to resume service as soon as the event is resolved. Please note that this does not excuse your payment obligations; if your end is affected by a force majeure event (e.g., your internet is out), you are still responsible for timely payment, as our work is ongoing on our side.

Governing Law and Dispute Resolution

Governing Law: These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by and construed in accordance with the laws of England and Wales. We chose this law because Deer Designer is based in the UK, and we want consistency in how the rules are interpreted, no matter where our clients are located.

Jurisdiction: You and Deer Designer agree that the courts of England and Wales shall have exclusive jurisdiction over any disputes or claims (whether contractual or non-contractual) arising from or related to these Terms or the services. In other words, if a dispute arises that leads to a legal proceeding, it will be filed in and decided by the appropriate courts in England (likely London) or Wales, under English/Welsh law.

If you are accessing our service from outside of England and Wales, you understand and agree that you are still subject to the above jurisdiction and choice of law. You waive any objections to the inconvenience of forum (no forum non conveniens arguments).

Attempt Amicable Resolution: Before filing any legal action, we (you and us) agree to try to resolve any dispute by good faith discussion. You can reach out to us with your issue, and we will attempt to work it out. Most issues can be solved through our support team. If we can’t resolve informally, then each party is free to pursue legal remedies as outlined.

(If you are a consumer (not using our service for business purposes) residing in an EU member state or other jurisdiction with specific consumer protection laws, you may have additional rights to bring actions in your local courts under certain conditions. However, our service is primarily a business-to-business service.)

Miscellaneous Provisions

Entire Agreement: These Terms, along with any order form or plan details presented to you at sign-up and any referenced documents (like our Privacy Policy), constitute the entire agreement between you and Deer Designer regarding the service. They supersede and replace any prior or contemporaneous understandings, agreements, or communications (whether written or oral) about the service. In case you and we have signed a separate specific contract for services, and there is a conflict between that contract and these online Terms, the specific contract would prevail for the conflicting parts.

No Waiver: If Deer Designer fails to enforce any part of these Terms, it does not mean we are waiving our right to do so later. Similarly, if you do not enforce your rights under these Terms immediately, it doesn’t mean you waive those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by the party waiving the right. One instance of waiving a breach or provision does not mean it will be waived for any future instance.

Severability: If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be removed or limited to the minimum extent necessary, and the rest of the Terms will remain fully in effect. In other words, the invalid part doesn’t invalidate the entire agreement; the remainder of the Terms will continue to be enforceable.

Assignment: You may not assign or transfer any of your rights or obligations under these Terms to anyone else without our prior written consent. For example, you cannot transfer your subscription to another person or entity without permission. Deer Designer, on the other hand, may assign or transfer these Terms as part of a merger, acquisition, sale of business, or any other change of control, or to any affiliate or as permitted by law. We may also subcontract certain tasks to contractors (for example, hiring freelance designers), but we remain responsible for the work as far as you are concerned.

No Third-Party Beneficiaries: These Terms are solely between you and Deer Designer. They are not intended to confer any rights or remedies to any other person or entity. No third party (including your own clients, if you’re using our service to produce work for others) has any rights under these Terms. The UK Contracts (Rights of Third Parties) Act 1999 shall not apply to this agreement – meaning no one except the parties signing up (you and us) can enforce any terms.

Relationship of Parties: The relationship between you and Deer Designer is that of independent contractor and client. We are not employees, partners, joint venturers, or in any other kind of fiduciary relationship. You and we each are responsible for our own taxes, employees, and affairs. These Terms do not create any agency, franchise, or representation arrangement – neither party can bind the other in contracts.

Notices: Communications relating to this agreement should be sent to us at the contact information provided on our website (for example, our support email address), and to you at the email or physical address you provided in your account info. Notices are considered delivered when actually received (for email, that usually means when it’s sent, as long as no bounce-back is received). It’s your responsibility to keep your contact information up to date so you receive important notices.

Headings: Section titles and headings in these Terms are for convenience and organization only. They do not have legal effect and will not affect the interpretation of the provisions.

By using Deer Designer’s services, you acknowledge that you have read these Terms, understood them, and agree to be bound by them. If you have any questions or need clarifications about these Terms, please contact us before using the service. We’re happy to help explain any part of this agreement.

Thank you for working with Deer Designer – we look forward to helping you with all your design needs!