Terms & Conditions

Last updated: July 14, 2026

Welcome to Deer Designer. These Terms and Conditions (“Terms”) govern your use of our website and our design subscription services. By creating an account or subscribing, you agree to these Terms. If you don’t agree, don’t subscribe. Simple as that.

These Terms are a contract between you and Deer Designer LLC, a limited liability company formed under the laws of the State of Wyoming, United States (“Deer Designer”, “we”, “us”). Our principal business address is 30 N Gould St Ste N, Sheridan, WY 82801, United States. Our registered agent is Northwest Registered Agent Service Inc., and our Employer Identification Number (EIN) is 98-1878027.

You must be at least 18 years old (or the legal age to contract in your jurisdiction) and able to form a binding contract to use our services. If you access our site from outside the United States, you are responsible for compliance with your local laws.

If you have signed a Master Services Agreement (MSA) with us, the MSA and its Order Forms govern our relationship, and these Terms do not apply to you except where the MSA says otherwise.

1. The service

Deer Designer provides creative design services on a subscription basis, delivered by a dedicated creative pod: a small team that may include a Creative Director, senior designers, production designers, and specialists (motion graphics, video editing, presentation design, low-code development, depending on your plan).

We decide how the pod is staffed and how work is assigned internally. Your plan decides how much capacity you get, which brings us to slots.

2. Slots, not a queue

Your subscription gives you a set number of slots. A slot is one piece of work in motion at a time. The number of slots depends on your plan: Core includes one slot, Pro includes two, and Partner includes four. Current plan details are on our pricing page.

When a request is completed, your next request moves into the open slot. Requests beyond your slot count wait in your backlog on our platform until a slot opens.

To be clear about what the service is not: it is not unlimited output. No design service is, whatever their homepage says. Slots are how we tell you our real capacity instead of hiding it behind a marketing word. What is unlimited: your requests can keep coming (they queue in your backlog), and revisions are unlimited while your subscription is active (see Section 7).

Fair use. Slots are for your business (or your clients’ business, if you’re an agency and your plan permits client work). You may not share, resell, or pool a subscription across multiple unrelated businesses, or use automation to abuse the request system. If usage patterns suggest a plan mismatch, we’ll talk to you about the right tier. That’s capacity planning, not a penalty.

What we’re not. Deer Designer is built for the ongoing design needs of businesses. We are not a replacement for a full-time in-house team on extremely large or highly time-sensitive projects, and you should not rely on us for mission-critical work with immovable same-day deadlines. If something is genuinely urgent, talk to us in advance and we’ll tell you honestly whether we can hit it.

3. Accounts

You need an account to use the service. Keep your login credentials secure; you’re responsible for all activity under your account. Provide accurate information and keep it updated, and notify us immediately if you become aware of unauthorized access to your account. We may ask for additional information to verify your identity.

Each subscription is meant to be used by a single client or team. You may not share credentials with unauthorized users or run multiple unrelated companies through one account. We may require each person using the service to have their own login.

You are responsible for having the equipment, software, and internet access needed to use our platform. We are not responsible for your inability to access the service due to issues on your side.

4. Subscriptions, billing, and renewal

Billing. Subscriptions are billed in advance (monthly or annually, per the plan you choose) via our payment processor. Prices are on our pricing page and exclude any applicable taxes, which are your responsibility. All invoices are payable to Deer Designer LLC unless otherwise agreed in writing. Payment must be received before we start working on your requests.

Taxes. Depending on your location, we may be required to collect sales tax, VAT, GST, or similar taxes, which will be shown on your invoice. If you are a business acquiring services under reverse charge rules, provide your local tax or VAT registration number so we can issue a correct invoice.

Renewal and billing authorization. Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. By providing a payment method, you authorize us to charge the applicable fees automatically each period until you cancel. Keep your payment information up to date.

Plan changes. Upgrades take effect immediately, with a pro-rated charge for the current period. Downgrades take effect at the next renewal. We do not refund the difference for downgrades mid-period.

Price changes. We may change subscription prices with at least thirty (30) days’ notice before your next renewal. If you don’t like the new price, cancel before it takes effect. Price changes never apply mid-billing-period. Temporary promotions and discounts are time-limited and may end without separate notice.

5. Pausing and cancellation

Pausing. On monthly billing plans, you can pause your subscription from your account dashboard for up to three (3) consecutive months. While paused, you are not billed and cannot submit new requests, but you keep access to your account and files. If you do not resume an active paid plan within three months of pausing, we may treat your account as cancelled, in which case you may lose access to your files. Resume in time or download what you need. Pausing is not available on annual plans.

Cancellation. You can cancel from your account dashboard at any time. Cancellation takes effect at the end of your current billing period. You keep access, and your slots keep moving, until then. We don’t do pro-rata refunds for unused time in a billing period.

Credits and referrals. Any referral vouchers, credits, or discounts on your account are valid only while you are an active, paying subscriber. They are void while paused or after cancellation.

6. Refunds

No refunds. Deer Designer maintains a no-refund policy for its subscription services. Once a billing period has been charged, that payment is final and non-refundable. This is because we allocate resources and begin work on your design requests in reliance on your subscription.

Exceptional circumstances. We understand that mistakes can happen. If you believe you were charged in error, or you accidentally signed up for a plan you didn’t want and you have not yet made any use of the service, contact us within 24 hours of the charge to request a review. Any decision to provide a refund in such cases is at our sole discretion and may be subject to a processing fee (for example, we will not refund non-recoverable payment processor fees). Refunds are not guaranteed. Our aim is to be fair, but you are expected to make an informed decision when subscribing.

No partial refunds. We do not provide refunds or credits for partial periods, unused days, unused slots, or downgrade differences. If you didn’t submit requests for a while, that time is not refundable. It’s your responsibility to use the service you’re paying for.

Quality is not a refund trigger. Design is subjective. Dissatisfaction with a deliverable does not entitle you to a refund; it entitles you to revisions, which are unlimited while your subscription is active. We’ll work with you until it’s right, within the scope of your brief.

7. Requests, turnaround, and revisions

You submit requests through our platform, with a brief and any materials we need (brand assets, copy, references). Clear briefs get better designs faster; garbage in, garbage out is not a clause, but it is physics.

Turnaround. Most requests see first output within one to two business days, depending on complexity and your responsiveness. Turnaround times we communicate are good-faith estimates, not guaranteed deadlines. Complex requests may be split into stages, and we’ll tell you when that’s the case.

Revisions. Revisions are unlimited while your subscription is active. Request changes until you’re happy; we don’t count rounds. Revisions must stay reasonably within the scope of the original brief. “Try a different font on this logo” is a revision. “Actually, make it a brochure” is a new request, and we’ll tell you before treating it as one, not after. Each revision goes through a slot like any other work in motion.

Review window. Check your deliverables when you receive them. If we made an error (a typo we introduced, your brand guidelines misapplied), report it within seven (7) days of delivery and we’ll fix it without it counting as a new request. After seven days without feedback, a deliverable is considered accepted, and later corrections may be treated as new requests.

No guaranteed outcomes. We deliver design work, not business results. We don’t guarantee that any design will produce sales, engagement, or any particular commercial outcome. We make the designs; the market makes the decisions.

8. AI-assisted workflow

AI is built into how Deer Designer works, and we’re upfront about it. Our platform and our team use AI throughout the workflow: production tasks (background removal, variations, first drafts of repetitive work), quality assurance (checking deliverables against your brief before they ship), and internal operations. Because AI is integral to our software and processes, we do not offer an AI-free service option, and subscribing means you accept an AI-assisted workflow.

Three commitments:

• Every deliverable is reviewed and approved by a human designer before it reaches you. No exceptions.
• Creative and brand judgment stays with our human team. AI is the engine; the designer is the driver.
• We do not use your files, briefs, or confidential information to train publicly available AI models, and we don’t paste your confidential information into public AI tools.

Limitations of AI-assisted content. While every deliverable is human-reviewed, AI tools have inherent limitations. We cannot guarantee that AI-assisted elements are perfectly original or free of third-party claims, and we make no warranties regarding AI-generated portions beyond the warranties stated in these Terms. Where our AI tooling relies on third-party providers, your use of the resulting deliverables may be subject to those providers’ terms, and you agree to comply with any such terms we identify to you. On request, we’ll tell you which AI services were involved in a deliverable.

9. Your content and responsibilities

You keep all rights to the materials you give us (logos, images, copy, brand assets, “Your Content”). You grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and adapt Your Content solely to deliver the service and operate your account.

You confirm that you own or have the rights to Your Content, and that our use of it as you direct won’t infringe anyone’s rights. We are not obligated to verify ownership of what you send us; we operate on the assumption that you have the rights. If someone claims otherwise, that’s on you (see Section 16).

Acceptable use. Don’t ask us to create anything unlawful, infringing, defamatory, fraudulent, obscene, or that promotes violence, hatred, or discrimination. Don’t harass or abuse our team. Don’t attempt to interfere with, scrape, hack, overload, or reverse engineer our platform. We may decline any request that we reasonably believe crosses these lines, and a declined request doesn’t consume a slot. Repeated or serious violations can end your account (see Section 14).

10. Intellectual property

Your designs. Once you’ve paid the fees for the period in which a deliverable was created, we assign to you all rights in the final deliverable, to the extent permitted by law. Your designs are yours to use, reproduce, and modify without further permission from us.

If you don’t pay, they’re not yours yet. If you have outstanding payments, or you were in material breach of these Terms at the time a deliverable was created, your rights in the affected deliverables are suspended until the issue is resolved. If your account is terminated for non-payment or material breach, we may revoke your rights in deliverables that were never paid for, and any sublicense to Licensed Content within them ends.

Our stuff. We keep all rights in our pre-existing tools, templates, workflows, software (including our platform), methods, and know-how, and in drafts and concepts you didn’t approve. Where any of our retained materials are embedded in a final deliverable, you get a perpetual, royalty-free license to use them as part of that deliverable.

Licensed Content. Deliverables may include stock photos, illustrations, icons, fonts, or similar third-party assets (“Licensed Content”). We sublicense Licensed Content to you for use within the final deliverable only. You may use and distribute the deliverable as a whole, but you may not extract Licensed Content for standalone use, reuse it in other works, or resell or redistribute it on its own. If a specific asset carries third-party terms that restrict your stated intended use (like attribution requirements), we’ll tell you, and you agree to follow them. Need broader rights to a specific asset? We’ll identify it and its provider so you can license it directly. If a stock license is ever revoked by its provider, we may replace or withdraw the affected asset and will work with you on a suitable alternative.

11. Portfolio and publicity

We’re proud of the work we do. By subscribing, you authorize Deer Designer to showcase the designs we create for you on our website, in our newsletter, in our portfolio, and in our promotional and marketing materials, and to identify you as a client, including using your company name and logo in client lists.

We will never share your confidential information as part of this, and we’ll only present the work and your brand respectfully. Showcasing your work does not imply that you endorse Deer Designer, or that we endorse your business.

Opting out. If you’d rather we didn’t feature your work or your name, email us at [email protected] and we’ll honor it. If you’ve already been featured, tell us and we’ll take the materials down where feasible. Opting out costs nothing, changes nothing about your service, and we won’t sulk.

12. Confidentiality

In delivering the service, we may handle non-public information about your business: marketing plans, product details, unreleased campaigns, anything a reasonable person would understand to be confidential. We will keep it confidential, use it only to deliver the service to you, and limit access to the team members who need it to work on your projects. We remain responsible for our team’s compliance with this commitment.

Confidential information does not include information that is already public through no fault of ours, that we already had legitimately, or that we obtained independently from other sources. We may disclose confidential information where required by law.

The same applies in reverse: any non-public Deer Designer information you gain access to (our platform internals, processes, unreleased features) is our confidential information, and you agree not to disclose it.

These confidentiality obligations survive for five (5) years after your subscription ends.

13. Non-solicitation

During your subscription and for twelve (12) months after it ends, you agree not to directly solicit for employment or engagement any Deer Designer team member who worked on your account, without our written consent. General job postings not targeted at our people are fine, and independently hiring a former team member after the restricted period, with no solicitation during it, does not violate these Terms.

Our team members are contractually prohibited from taking on work from our clients outside the Deer Designer platform, so any such offer would put them in breach too. Violating this clause is a material breach of these Terms; we may terminate your account immediately and pursue legal remedies. We extend you the same courtesy: we won’t poach your people either.

14. Suspension and termination

Failed payments. If a payment fails, we’ll notify you and retry the charge. If it remains unpaid for seven (7) days, we may suspend the service (slots pause, and access may be restricted) until payment is resolved. We may charge interest on overdue amounts as permitted by law and recover reasonable collection costs, including legal fees, for unpaid amounts.

Suspension. We may suspend your account for non-payment, breach of these Terms, or security concerns. We’ll tell you why and what’s needed to reinstate service. Suspension for fixable issues lifts once the issue is fixed; repeated or serious issues may lead to termination.

Termination by us. We may terminate your account for material breach of these Terms, including non-payment, acceptable-use violations, solicitation of our team, or abuse of our staff or systems. In most cases we’ll warn you and try to resolve the issue first, but we may terminate immediately without notice where the situation warrants it (fraud or egregious misuse, for example). If we terminate for your breach, you are not entitled to any refund, and any unpaid fees remain payable.

Termination by you. Cancel per Section 5. These Terms terminate at the end of your final billing period.

Your files. After termination, your files and deliverables remain available for download from the platform for ninety (90) days, after which we may delete or archive them and have no further storage obligation, and no liability for data loss after that. Download your files.

Survival. Provisions that by their nature should survive termination do survive, including: unpaid payment obligations, refund policy, intellectual property and license provisions (for paid deliverables), confidentiality, non-solicitation, disclaimers, limitation of liability, indemnification, and governing law.

15. Service changes; third-party tools

We may modify, replace, or discontinue parts of the service or the website at any time. We’ll try to give advance notice of major changes when feasible. We are not liable for modifications, suspensions, or discontinuations, though your cancellation rights under Section 5 always remain available to you.

Our website or service may link to or integrate third-party websites and tools. We don’t control them, don’t endorse them, and aren’t responsible for their content, policies, or failures. Your use of third-party tools may be subject to their own terms.

16. Disclaimers

The service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We don’t warrant that the service will be uninterrupted or error-free, that every deliverable will be free of minor errors, or that any design will produce any particular commercial result. Because creative work sometimes incorporates third-party content, we cannot absolutely guarantee that no deliverable will ever attract a third-party claim, though we commit to working with you to address any issue that arises. Advice or suggestions from our team come without warranty. Some jurisdictions don’t allow certain exclusions, in which case our warranties are limited to the minimum required by law.

17. Indemnity

You will defend, indemnify, and hold harmless Deer Designer and its officers, employees, contractors, and agents against third-party claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from Your Content, your instructions, your breach of these Terms, your violation of law or third-party rights, or your use of deliverables in ways not reasonably contemplated by your briefs. In plain terms: if a third party comes after us because of something you provided or did, you take responsibility. We’ll notify you promptly of any such claim and cooperate reasonably at your expense; we reserve the right to approve counsel and any settlement that admits fault or requires payment on our part, and to participate in the defense with our own counsel at our own cost.

18. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, consequential, special, or punitive damages, or lost profits, revenue, data, or business opportunities; and (b) our total aggregate liability under these Terms is capped at the fees you paid us in the one (1) month immediately preceding the event giving rise to the claim, or US $100, whichever is less. If you paid in advance for a longer period, we pro-rate to a monthly amount for this purpose. This limitation applies regardless of the form of claim (contract, tort, strict liability, or otherwise).

We do not exclude or limit liability for anything that cannot be excluded by law, including liability for death or personal injury caused by our negligence, or for our fraud. Some jurisdictions don’t allow certain limitations, so parts of this section may not apply to you. You acknowledge that this limitation is a fundamental part of the bargain between us, and that without it our fees would need to be higher.

19. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, fires, epidemics, acts of government, war or civil unrest, terrorism, labor disturbances, power or utility failures, or internet and communication network failures. We’ll make reasonable efforts to resume service as soon as the event is resolved. Force majeure does not excuse your payment obligations.

20. Privacy and data protection

Deer Designer LLC is the data controller for personal data processed in connection with these Terms. Our Privacy Policy describes how we handle personal data and the mechanisms we use for international transfers. If you need a copy of our Data Processing Addendum (DPA) or have questions about transfers from the EU or UK, contact [email protected].

21. Changes to these Terms

We may update these Terms from time to time. For material changes, we’ll notify you (email or in-platform) at least fourteen (14) days before they take effect. Continuing to use the service after that means you accept the updated Terms. If you don’t, cancel before they take effect. If a change affects the contracting entity, we’ll notify affected clients and, where required, request consent to a novation so the new entity becomes the contracting party.

22. Governing law and disputes

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of the State of Wyoming, United States, excluding conflict-of-laws rules. The state and federal courts located in Wyoming have exclusive jurisdiction, and both parties consent to their jurisdiction.

Talk to us first. Before filing any legal action, both parties agree to attempt to resolve the dispute through good-faith discussion. Most issues get solved by our support team long before lawyers get involved. If we can’t resolve it informally, each party is free to pursue legal remedies as outlined above.

If you are a consumer (not using the service for business purposes) in a jurisdiction with mandatory consumer protection laws, you may have additional rights, including the right to bring actions in your local courts. Our service is, however, primarily a business-to-business service.

23. General

Entire agreement. These Terms, together with any plan details presented at signup, our Privacy Policy, and any Order Form or MSA you’ve signed, are the entire agreement between us and supersede prior understandings about the service. Where a signed contract conflicts with these Terms, the signed contract prevails for the conflicting parts.

Waiver and severability. If we don’t enforce a right, we haven’t waived it; waivers are effective only in writing. If a clause is found unenforceable, it will be limited to the minimum extent necessary and the rest of these Terms survive.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, sale of the business, or to an affiliate. We may subcontract tasks, but we remain responsible to you for the work.

No third-party beneficiaries. These Terms are solely between you and Deer Designer and confer no rights on anyone else, including your own clients if you’re an agency.

Relationship. We are an independent contractor to you. Nothing here creates a partnership, joint venture, employment, agency, or fiduciary relationship, and neither party can bind the other.

Notices. Send notices to Deer Designer LLC, 30 N Gould St Ste N, Sheridan, WY 82801, attention: Legal / Contracts, or by email to [email protected]. Notices are effective on receipt.

Headings. Section headings are for convenience only and don’t affect interpretation.

24. Contact

Questions about these Terms: [email protected]. Ask before you subscribe if anything is unclear. We’re happy to explain any part of this agreement in plain language, because that’s how we wrote it.